TERMS OF SERVICE

1. GENERAL

By accessing NEYVA's website, using our Services, or placing an order, you agree to these Terms and our Privacy Policy [LINK].

NEYVA may update these Terms at any time. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

2. PRODUCTS

We make reasonable efforts to provide accurate product information, images, colours, prices, and specifications. Colours and appearance may vary depending on your device, lighting, or other factors.

NEYVA may change product information, prices, availability, or discontinue products without notice.

3. PRODUCT USE

You are responsible for reading and following all product instructions, warnings, labels, and usage directions and for determining whether a product is suitable for you.

To the maximum extent permitted by law, NEYVA is not responsible for issues resulting from misuse, improper application, improper storage, negligence, alteration, failure to follow instructions, or use contrary to the intended purpose.

4. ORDERS

NEYVA may accept, reject, limit, or cancel an order due to availability, pricing errors, payment issues, suspected fraud, incorrect information, shipping restrictions, or violation of these Terms.

An order is accepted only when confirmed or processed by NEYVA.

Orders are subject to our Refund & Cancellation Policy [LINK].

5. PRICES AND PAYMENT

Prices, discounts, promotions, and availability may change without notice.

You are responsible for providing accurate information and using an authorized payment method.

NEYVA is not responsible for fees or charges imposed by banks, payment providers, customs authorities, or other third parties.

6. SHIPPING

Delivery dates are estimates only.

To the maximum extent permitted by law, NEYVA is not responsible for delays, loss, or damage caused by carriers, customs, incorrect addresses, recipient unavailability, weather, government action, transportation issues, or other circumstances outside our reasonable control.

7. INTELLECTUAL PROPERTY

All content on the Services, including trademarks, logos, text, images, graphics, videos, designs, and product information, belongs to NEYVA or its licensors.

You may not copy, reproduce, distribute, modify, sell, or commercially use our content without written permission.

8. THIRD-PARTY SERVICES

The Services may contain third-party tools, links, payment providers, or services.

NEYVA does not control these third parties and, to the maximum extent permitted by law, is not responsible for their availability, security, performance, content, products, or services.

9. PRIVACY

Personal information is handled according to our Privacy Policy [LINK]. Shopify and other service providers may process information as described in that policy.

10. FEEDBACK AND REVIEWS

By submitting reviews, photographs, videos, comments, or other content, you grant NEYVA a worldwide, perpetual, royalty-free, transferable, and sublicensable right to use, reproduce, modify, publish, and display that content for lawful purposes.

You are responsible for ensuring your content is lawful and does not infringe another person's rights.

11. PROHIBITED USE

You must not use the Services for unlawful, fraudulent, abusive, malicious, or unauthorized purposes, including unauthorized access, malware, intellectual-property infringement, false information, or interference with the Services.

NEYVA may restrict or terminate access where permitted by law.

12. DISCLAIMER

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND INFORMATION ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

NEYVA DOES NOT GUARANTEE THAT THE SERVICES WILL ALWAYS BE ACCURATE, COMPLETE, CURRENT, SECURE, AVAILABLE, UNINTERRUPTED, OR ERROR-FREE.

13. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEYVA AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL LOSS OR DAMAGE, INCLUDING LOSS OF PROFITS, REVENUE, BUSINESS, DATA, OR GOODWILL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEYVA'S TOTAL LIABILITY RELATING TO A PRODUCT OR TRANSACTION SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID FOR THE SPECIFIC PRODUCT OR TRANSACTION GIVING RISE TO THE CLAIM.

14. INDEMNIFICATION

To the maximum extent permitted by law, you agree to indemnify and hold harmless NEYVA and its affiliates, officers, employees, agents, contractors, licensors, and service providers from claims, losses, damages, liabilities, and reasonable legal costs arising from your breach of these Terms, unlawful conduct, misuse of the Services or products, violation of another person's rights, or content submitted by you.

15. FORCE MAJEURE

NEYVA is not responsible for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, weather, war, government action, strikes, transportation disruptions, supply shortages, power or internet failures, or third-party service failures.

16. GOVERNING LAW

These Terms are governed by the applicable laws of the jurisdiction where NEYVA is headquartered, subject to mandatory applicable law.

17. SEVERABILITY

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.

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