Privacy policy

PRIVACY POLICY

Last updated: July 11, 2026

NEYVA (“we,” “us,” or “our”) operates this website, store, and related services (collectively, the “Services”). Shopify provides the technology supporting the Services.

By using the Services, you acknowledge and agree to this Privacy Policy. This policy is subject to applicable law.

1. INFORMATION WE COLLECT

Depending on how you use the Services, we may collect:

  • Name, email, phone number, billing and delivery address

  • Order, transaction, and purchase information

  • Payment-related information processed through payment providers

  • Account information, where applicable

  • Messages, reviews, feedback, and other information you provide

  • IP address, device, browser, and technical information

  • Website usage, cookies, pixels, analytics, and similar information

We may combine information collected from different sources where permitted by law.

2. HOW WE USE INFORMATION

We may use information to:

  • Process and deliver orders

  • Process payments and provide customer support

  • Operate, maintain, and improve the Services

  • Communicate about orders, accounts, and Services

  • Detect fraud, abuse, and unauthorized activity

  • Provide advertising and marketing where permitted by law

  • Comply with legal obligations

  • Enforce our Terms and policies

  • Protect NEYVA, our customers, and our business

  • Perform other legitimate business purposes

3. SHARING INFORMATION

We may share information with third parties where reasonably necessary to operate our business, including:

  • Shopify

  • Payment processors

  • Shipping and delivery providers

  • Hosting and technology providers

  • Analytics and advertising providers

  • Customer-support providers

  • Fraud-prevention and security providers

  • Affiliates and business partners

  • Government authorities or other parties where legally required

We may also transfer information as part of a merger, acquisition, restructuring, sale of assets, or similar business transaction.

4. SHOPIFY AND THIRD-PARTY SERVICES

Shopify and other third-party providers may independently collect, process, store, or transfer information according to their own policies and legal obligations.

NEYVA does not control third-party websites, services, payment providers, or platforms and is not responsible for their privacy practices, security, content, availability, or handling of information.

5. COOKIES

We and our service providers may use cookies, pixels, analytics, and similar technologies to operate the Services, remember preferences, analyze activity, improve functionality, and provide advertising.

Disabling certain technologies may affect some website features.

6. DATA SECURITY

We use reasonable measures designed to protect personal information.

However, no internet transmission, website, storage system, or security measure can be guaranteed to be completely secure.

To the maximum extent permitted by law, NEYVA is not responsible for unauthorized access, loss, disclosure, or security incidents that occur despite reasonable safeguards or through circumstances outside our reasonable control.

7. DATA RETENTION

We may retain personal information for as long as reasonably necessary to operate our business, complete transactions, comply with legal requirements, resolve disputes, prevent fraud, enforce agreements, and protect our legitimate interests.

8. YOUR RIGHTS

Depending on applicable law and your location, you may have rights to access, correct, delete, restrict, or otherwise control certain personal information.

These rights are subject to applicable legal limitations, exceptions, and verification requirements.

NEYVA may refuse, restrict, or delay requests where permitted or required by law.

9. CHILDREN

The Services are not intended for children where prohibited by applicable law. We do not knowingly collect children's personal information where such collection is prohibited by law.

10. INTERNATIONAL TRANSFERS

Your information may be stored or processed in countries other than your country of residence.

Where required by applicable law, appropriate safeguards will be used for such transfers.

11. CHANGES

NEYVA may update this Privacy Policy from time to time. The revised policy will be posted on the Services with an updated date where applicable.

Your continued use of the Services after changes are posted constitutes acknowledgment of the updated policy to the extent permitted by law.

12. LEGAL LIMITATION

This Privacy Policy is intended to apply to the maximum extent permitted by applicable law.

Nothing in this policy excludes or limits any right, remedy, or liability that cannot legally be excluded or limited.

NEYVA