SHIPPING POLICY

1. SHIPPING LOCATIONS

NEYVA currently ships orders across India.

2. ORDER PROCESSING

Orders are generally processed within 1–2 business days.

Orders placed on Sundays or public holidays will be processed on the next working day.

Processing times are estimates and may vary.

3. DELIVERY TIME

Estimated delivery times are:

• Metro cities: 3–5 business days

• Non-metro and remote areas: 5–7 business days

These are estimates only and are not guaranteed.

4. SHIPPING CHARGES

Applicable shipping charges will be displayed at checkout.

Any free-shipping offer will be subject to the terms stated on the website.

5. TRACKING

Tracking details may be provided by email, SMS, or other available communication methods after dispatch.

6. DELIVERY DELAYS

To the maximum extent permitted by law, NEYVA is not responsible for delays, failed deliveries, loss, or other delivery issues caused by courier partners, incorrect or incomplete addresses, recipient unavailability, weather, customs, transportation disruptions, strikes, government restrictions, or other circumstances beyond NEYVA's reasonable control.

Delivery delays do not create a right to cancel an order, return a product, or request a refund.

7. CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate delivery information and being available to receive the order.

Additional costs or delays resulting from incorrect or incomplete information may be the customer's responsibility.

NEYVA